Support Board
Date/Time: Thu, 31 Oct 2024 12:15:26 +0000
Post From: please help. unable to use rithmic data on sierra chart.
| [2024-09-12 14:35:41] |
| John - SC Support - Posts: 35639 |
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One of the problems you have is that you have activated the "CME with Market Depth for Non-Professional Trading Accounts", but you have not connected your Sierra Chart software to your live, funded, futures trading account, therefore your "Verified Until" date is expired, as it is currently showing as "2024-09-02". Refer to the following for more information on the CME Group Non-Professional requirement: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Follow these instructions to connect to your live trading account at least once a month: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees You can view the "Verified Until" date for your account at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges Once you have taken care of the above, then another option that might resolve the "Permission Denied" error is to remove the entries for the Username and Password for the Rithmic data on the "Data/Trade Service Settings" page. Apart from this, there is no additional information we have on how to resolve the "Permission Denied" error. Again, that error is coming from Rithmic and they wrote the interface to Sierra Chart, so they are the only ones that can "fix" this. We have told them multiple times about this but they have not done anything. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |