Support Board
Date/Time: Sat, 23 Nov 2024 05:21:16 +0000
Post From: Could not exit position
| [2024-09-06 16:31:35] |
| User98657 - Posts: 327 |
|
SC Support, I put a trade on this morning around the NFP release, live. The trade triggered, I was long, and when tried to flatten and cancel, I could not flatten. In the scrambling rush of trying to get flat I didn't have time to sort through what might be the cause so I called my broker and flattened the position. After being up 200 points on the trade I ended up getting out at +8. I think, though I'm not absolutely sure, that the Global P&L may have caused the issue. I think I may have had it active. Although I never reached my DLL trigger, and I can see that by the Trade Activity Log, it appears as though this may have been one of those things that CAN happen while that tool is active due to calculations, or whatever, as your documentation states. But again I'm not sure. I am fairly certain this was the cause because in trying to figure out what happened, after being flat, I did find that I could not enter new positions and the Trade Service Log indicated trading was locked. I did manage to get it unlocked and restarted and this left me to two issues I'd like you to please consider. The first is that we should ALWAYS, NO MATTER WHAT THE CASE, BE ABLE TO FLATTEN A POSITION. I would think the requirement and benefit of this override would be fairly clear. The second is that we be able to maintain the Trade Service Log. Based on some info I found this morning I have gone into Global Settings > General > Log and set Save Message Log to File to Yes, but I'm not sure that saves the Trade Service Log. The language leads me to think it saves the Message Log. Please correct me if that's not the case. In my rush to get my system back to where I needed it for the RTH I didn't give any thought to saving the Trade Service Log and it appears, again please correct me if I'm mistaken, but it appears that's the only place I could go to see what was causing any type of order issue. The only posts I found directed users to look at the Trade Activity Log History, but that doesn't provide this type of info. Thanks for the consideration, and just to be clear - I am NOT associating any of the loss of today's unrealized gains to SC, the Global P&L Management, or your engineering team. This happens. It's trading. Anything that happens is on me. |