Support Board

Date/Time: Fri, 27 Sep 2024 05:15:16 +0000

Post From: VIX Futures Data Feed is Stopping Throughout the Day

[2024-08-27 20:19:57] Link To Thread - Link To Post [Go To First Post]
joefennessey - Posts: 40
Hi, After the update, the problem has persisted and is arguably worse now. In the past I could refresh the data feed and it would fix itself. Now, when I refresh the data feed, I get incorrect data and am not able to place trades in the affected market for some reason? See attached screenshot, the bid is greater than the offer. The DOM is also glitching out for VIX so that I can't even modify orders. The latest update is also buggy. The [Modify] popup of the Trade Orders window no longer shows. I have to manually click-and-drag orders, and sometimes the DOM doesn't go as far as a particular order's price, so I have to cancel that order and re-send it manually. I need to downgrade to previous versions because I cannot trade with these bugs. Please fix the latest release and provide another way to troubleshoot. Best, Michael Date Time Of Last Edit: 2024-08-27 20:20:23


VIX incorrect quotes.png / V - Attached On 2024-08-27 20:19:14 UTC - Size: 66.67 KB - 19 views