Support Board
Date/Time: Wed, 27 Nov 2024 04:00:49 +0000
Post From: Inaccurate fee charging for Service pack 10 for 12m
| [2024-08-27 13:12:07] |
| Sierra_Chart Engineering - Posts: 17190 |
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This is not possible. You cannot change from a 6 months payment to 12 months and affect existing usage time. When you switch the service package and the number of months to 12 months, it just means when there is a renewal that is what it will be.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |