Support Board

Date/Time: Mon, 16 Sep 2024 19:19:43 +0000

Post From: ICE/EUREX DATA ISSUES

[2024-07-25 10:32:20] Link To Thread - Link To Post [Go To First Post]
User624595 - Posts: 204
We are paying for Sierrachart, Denali data, exchange fees through Sierrachart. We are also paying the full fees for ICE US data, ICE EU data, EUREX data exchange fees through IB. These costs are over $300/mo. A level I only option for ICEEU, ICEUS would be useful. How can we get these working? 1. Backfilled historical intraday data into Sierrachart, several months. Setting all the settings correctly, only a few days load. This is only a problem on these ICE/EUREX symbols, CME symbols load longer intraday history without issue. 2. Live real-time quotes on Quoteboard, currently EUREX symbol ESTX50 shows Live Position, but all other Quoteboard fields show 0. 3. Charts are not auto updating with realtime EUREX data even though it is activated/paid from IBKR and works on IBKR's charts. A manual delete/download in Sierrachart loads it up to the set limit. Charts with CME data update fine. 4. Daily/historical charts with streaming (even delayed) price updates within current day, not only updating after the oovernight.