Support Board
Date/Time: Sun, 24 Nov 2024 00:00:03 +0000
Post From: No connection to data - Reconnect Wait
| [2024-07-19 11:38:01] |
| Sierra_Chart Engineering - Posts: 17154 |
|
The issue you are experiencing in this case is not due to Internet connectivity but a permission denied error: 2024-07-18 23:00:51.927 | Rithmic Direct - DTC | Logon error received from server: permission denied
In this case, refer to: Rithmic Trading Platform Service: Permission Denied Resolution Procedure Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |