Support Board

Date/Time: Mon, 16 Sep 2024 19:45:02 +0000

Post From: Cannot properly connect data in new account, endless cycle

[2024-07-17 17:19:30] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 34455
The particular pattern you are referencing usually means that you have a symbol somewhere in your chartbooks that Rithmic does not like. For example, from one of your logs, we see the symbol "ESU24-CME". This is not a Rithmic symbol. Open your Chartbooks and select "Edit >> Translate Symbols to Current Service". Refer to the following: Edit Menu: Edit >> Translate Symbols To Current Service If you continue to have the problem, then use the documentation at the following link to go through all the places that symbols could be entered and either remove, or update them to what Rithmic needs. The following documentation is for cleaning up old symbols, but the basics still apply: Chart Data and Chart Data Files: Cleaning Up Old and Unused Symbols for Efficiency Note that there are also other issues with Rithmic connectivity right now, so if you go through all of this and still have issues, then you could also have a general issue with Rithmic. Refer to the following on this: Notice: Internet Connectivity Issues for Some Users Affecting Rithmic/Denali Data For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing