Support Board
Date/Time: Sun, 24 Nov 2024 01:09:48 +0000
Post From: Cannot properly connect data in new account, endless cycle
[2024-07-17 16:48:57] |
dyas447 - Posts: 2 |
It did not get into that cycle after following your instructions so I'm not sure if this reflects the problem but here you go: 2024-07-17 16:44:08.082 | Software version: 2655 64-bit 2024-07-17 16:44:08.082 | Primary Thread ID: 45032 2024-07-17 16:44:08.082 | Usage end date: 2024-08-12 2024-07-17 16:44:08.082 | Enabled for: Advanced Features 2. 2024-07-17 16:44:08.082 | Enabled for: Sierra Chart Historical Data Service. 2024-07-17 16:44:08.082 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-07-17 16:44:08.082 | Enabled for: Delayed Denali Exchange Data Feed. 2024-07-17 16:44:08.082 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-07-17 16:44:08.082 | Current selected Data/Trading service: Rithmic Direct - DTC 2024-07-17 16:44:08.082 | Custom symbol settings values: enabled 2024-07-17 16:44:08.082 | Chart Update Interval: 400 2024-07-17 16:44:08.082 | Intraday Data Storage Time Unit: 1 2024-07-17 16:44:08.082 | Time Zone: +00:00:00 (UTC+00) 2024-07-17 16:44:08.082 | 2024-07-17 16:44:08 Local computer time in UTC 2024-07-17 16:44:08.082 | 2024-07-17 16:44:08 Local computer time in SC Time Zone 2024-07-17 16:44:08.082 | 2024-07-16 08:40:49 Server time in UTC 2024-07-17 16:44:08.082 | Local computer UTC time and Server UTC time difference: 1 seconds. 2024-07-17 16:44:08.082 | Program path: C:\SierraChart\ 2024-07-17 16:44:08.082 | Data Files path: C:\SierraChart\Data\ 2024-07-17 16:44:08.082 | OS Version Number: 10.0 2024-07-17 16:44:08.082 | Locale Setting: C 2024-07-17 16:44:08.082 | DLLs: UserContributedStudies_64.dll 2024-07-17 16:44:08.082 | Allowed protected custom studies: 2024-07-17 16:44:08.082 | Crash reporter started: true 2024-07-17 16:44:08.082 | 2024-07-17 16:44:35.711 | 2024-07-17 16:44:35.711 | Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Non-Aggregated 2024-07-17 16:44:35.711 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50500 2024-07-17 16:44:35.711 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50500 2024-07-17 16:44:35.800 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-07-17 16:44:35.800 | DTC Client socket (1) | New receive buffer size: 0 2024-07-17 16:44:35.800 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2024-07-17 16:44:35.891 | Rithmic Direct - DTC | Network connection to server complete. 2024-07-17 16:44:35.891 | Rithmic Direct - DTC | Starting socket receive thread. 2024-07-17 16:44:35.891 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2024-07-17 16:44:35.891 | Rithmic Direct - DTC | Sending logon request message. 2024-07-17 16:44:36.171 | Rithmic Direct - DTC | Received logon response. 2024-07-17 16:44:36.171 | Rithmic Direct - DTC | Server Name: . 2024-07-17 16:44:36.171 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2024-07-17 16:44:36.171 | Rithmic Direct - DTC | Successfully connected. 2024-07-17 16:44:36.171 | Rithmic Direct - DTC | Trading is supported. 2024-07-17 16:44:36.171 | Rithmic Direct - DTC | Order cancel and replace is supported. 2024-07-17 16:44:36.171 | Rithmic Direct - DTC | OCO Orders supported. 2024-07-17 16:44:36.171 | Rithmic Direct - DTC | Symbol and Exchange Delimiter: . 2024-07-17 16:44:36.171 | Rithmic Direct - DTC | MarketDepthIsSupported: 0 2024-07-17 16:44:36.171 | Rithmic Direct - DTC | Connected to server complete. 2024-07-17 16:44:36.171 | No download requests in the queue to start downloads for. | Number times message added: 3 2024-07-17 16:44:36.171 | Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. 2024-07-17 16:44:55.836 | HTTPS connection ID:15 to downloads.rithmic.com:443 for request ID:15 (2) | Creating socket. Using TLS 1.2. 2024-07-17 16:44:55.836 | HTTPS connection ID:15 to downloads.rithmic.com:443 for request ID:15 (2) | New receive buffer size: 0 2024-07-17 16:44:55.836 | HTTPS connection ID:15 to downloads.rithmic.com:443 for request ID:15 (2) | Connecting to IP: 216.66.0.130. 2024-07-17 16:44:56.658 | HTTPS connection ID:15 to downloads.rithmic.com:443 for request ID:15 (2) | CloseSocket call. 2024-07-17 16:44:56.659 | HTTPS connection ID:15 to downloads.rithmic.com:443 for request ID:15 (2) | Shutdown started. Waiting for graceful close. 2024-07-17 16:44:56.751 | HTTPS connection ID:15 to downloads.rithmic.com:443 for request ID:15 (2) | Socket gracefully closed by remote side. 2024-07-17 16:44:56.751 | HTTPS connection ID:15 to downloads.rithmic.com:443 for request ID:15 (2) | Closed. 2024-07-17 16:45:26.591 | The message log has been sent to support. * 2024-07-17 16:45:26.596 | HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Creating socket. Using TLS 1.2. 2024-07-17 16:45:26.596 | HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | New receive buffer size: 0 2024-07-17 16:45:26.596 | HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Connecting to IP: 64.158.105.204. 2024-07-17 16:45:26.925 | The Message Log was sent. Result: Message Log received. * 2024-07-17 16:45:27.182 | HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | CloseSocket call. 2024-07-17 16:45:27.182 | HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Shutdown started. Waiting for graceful close. 2024-07-17 16:45:27.253 | HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Socket gracefully closed by remote side. 2024-07-17 16:45:27.253 | HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Closed. |