Support Board

Date/Time: Fri, 18 Oct 2024 08:31:08 +0000

Post From: Rithmic Data and SC

[2024-07-17 15:20:25] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 35333
If you are setup to get data from our Denali Exchange Data Feed, then you will get the data from us no matter what trading service you are connected to. There are a couple of caveats to the above, in particular the setting for "Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds". If this is set to "No", then you will not get the data from our Denali Exchange Data Feed. But in general, there are only a few outlying reasons for why this should be set to "No", so it should be set to "Yes" in general. And the reason you are specifically affected right now is that your "Verified Until" date has passed and you have not connected to your live, funded, futures trading account recently. Therefore, you are not able to get the real-time data for the CME Group at this time. Refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing