Support Board
Date/Time: Sun, 24 Nov 2024 02:44:36 +0000
Post From: No connection to data - Reconnect Wait
| [2024-07-16 19:17:23] |
| User214239 - Posts: 27 |
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I'm in San Diego, CA and haven't been able to connect to rithmic since yesterday. I've updated to the latest sierra. I have a sub instance that seems to have connected to Denali I guess because the box is green, but the charts don't update and the main instance has the yellow Reconnect wait issue. Posting the trace info just in case it helps. I've sent an email to rithmic, but I'm not expecting a reply anytime soon. I realize this is a rithmic issue and not a sierra issue but I appreciate any help as I'm guessing they might pay more attention to your emails than mine. Please let me know if you need any other info. Thank you. Tracing route to ds28.sierracharts.com [67.214.125.5] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms dsldevice.attlocal.net [192.168.1.254] 2 3 ms 4 ms 2 ms 107-217-8-1.lightspeed.sndgca.sbcglobal.net [107.217.8.1] 3 2 ms 2 ms 4 ms 71.157.16.98 4 * * * Request timed out. 5 * * * Request timed out. 6 * * * Request timed out. 7 18 ms 9 ms 15 ms 32.130.25.175 8 15 ms 9 ms 7 ms ggr2.la2ca.ip.att.net [12.122.129.105] 9 13 ms 5 ms 7 ms ae7.mpr1.lax12.us.zip.zayo.com [64.125.12.153] 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 69 ms 62 ms 63 ms ae9.mpr1.cle2.us.zip.zayo.com [64.125.22.1] 15 74 ms 69 ms 67 ms ae11.mpr2.dtw3.us.zip.zayo.com [64.125.24.227] 16 64 ms 57 ms 59 ms 64.124.32.66.IDIA-385104-ZYO.zip.zayo.com [64.124.32.66] 17 63 ms 57 ms 55 ms 67.214.125.193 18 57 ms 60 ms 58 ms 67.214.125.5 Trace complete. Date Time Of Last Edit: 2024-07-16 19:18:45
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