Support Board
Date/Time: Sun, 24 Nov 2024 01:52:24 +0000
Post From: No connection to data - Reconnect Wait
| [2024-07-16 15:29:02] |
| Sierra_Chart Engineering - Posts: 17154 |
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Regarding post #9 and the Trading Evaluator service we see no problem connecting: 2024-07-16 11:27:56.348 | Trading Evaluator | Connecting to the server tradesimulation2.sierracharts.com. Port 11096
2024-07-16 11:27:56.383 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-07-16 11:27:56.383 | DTC Client socket (1) | New receive buffer size: 0 2024-07-16 11:27:56.383 | DTC Client socket (1) | Connecting to IP: 67.214.125.11. 2024-07-16 11:27:56.404 | Trading Evaluator | Network connection to server complete. 2024-07-16 11:27:56.404 | Trading Evaluator | Starting socket receive thread. 2024-07-16 11:27:56.404 | Trading Evaluator | Sending encoding request to server: Binary VLS. Compression: none 2024-07-16 11:27:56.470 | Trading Evaluator | Setting DTC encoding to Binary VLS 2024-07-16 11:27:56.470 | Trading Evaluator | Sending logon request message. 2024-07-16 11:27:56.725 | Trading Evaluator | Received logon response. 2024-07-16 11:27:56.725 | Trading Evaluator | Server Name: SC DTC Server. Build=50292. 2024-07-16 11:27:56.725 | Trading Evaluator | Server protocol version: 8. Client protocol version: 8 2024-07-16 11:27:56.725 | Trading Evaluator | Successfully connected. Connected to SC DTC Protocol server. Service=tradesimulation.dtctrading|SymbolSettings=tradingevaluatorserver.dtctrading. 2024-07-16 11:27:56.725 | Trading Evaluator | Trading is supported. 2024-07-16 11:27:56.725 | Trading Evaluator | Order cancel and replace is supported. 2024-07-16 11:27:56.725 | Trading Evaluator | OCO Orders supported. 2024-07-16 11:27:56.725 | Trading Evaluator | Bracket Orders supported. 2024-07-16 11:27:56.725 | Trading Evaluator | MarketDepthIsSupported: 1 2024-07-16 11:27:56.725 | Trading Evaluator | Connected to server complete. You must be having a problem with your own Internet or a connectivity problem somewhere. This is definitely not on the Sierra Chart side. Everything is just fine. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-07-16 15:30:00
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