Support Board

Date/Time: Fri, 18 Oct 2024 08:41:57 +0000

Post From: DOM ONLY SHOWING 1 LVL

[2024-07-15 17:10:11] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 35333
One issue you are having is that you have not connected to your live, funded, futures trading account recently, so your "Verified Until" date is currently showing as "2024-05-16". As such, you are not getting any real-time data from us for the CME Group. You need to connect your Sierra Chart software to your live, funded, futures trading account at least once a month in order to verify your non-professional standing for the CME Group. Refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees -- Once you make the connection, then you will have access to the real-time data from our Denali Exchange Data Feed. In this case, you are setup to get Market Depth data for the CME exchange as that is what you have setup with us. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing