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Date/Time: Fri, 18 Oct 2024 06:15:03 +0000



Post From: July 3rd Trade issue

[2024-07-08 13:30:03]
Sierra_Chart Engineering - Posts: 16656
We would not contact Rithmic about this. It is not necessary. They should know what to do to resolve the problem. You can also look at the Trade Activity Log and see exactly what is happening.

You can also go to the Trade >> Trade Positions Window and flatten the positions again from there. You should always check your positions there.

Our strong advice is discontinue Rithmic and discontinue Sierra Chart if your only interest is using Sierra Chart with Rithmic. None of us need this kind of problem.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2024-07-08 13:30:25