Support Board

Date/Time: Fri, 18 Oct 2024 06:16:01 +0000

Post From: July 3rd Trade issue

[2024-07-05 19:06:25] Link To Thread - Link To Post [Go To First Post]
User700562 - Posts: 3
Thank you for your response. When I reached out to Rithmic support they said that if Sierra chart believes its a rithmic issue, then you would need to submit a "technical support case". Would you be able to do that? Here is their correspondence with me: Hi Brandon, Thanks for contacting us, Please keep in mind that SierraChart is not Rithmic software, and we have limited ability to help you troubleshoot their product. If you are interested in troubleshooting these problems, I can suggest two courses of action: 1. Use our product R \| Trader Pro- do you have the same problems, or does it perform better, or worse? This can allow us to see if the problem is not particular to SierraChart. 2. Open a support case with SierraChart. If they believe it is a Rithmic problem, they can open a technical support case with rapi@rithmic.com Please note that we do not accept problem reports for third party software programs using the R \| API+ direct from end users, we require the software developer to report R \| API+ problems using our problem reporting methodology. Please note that Apex Support is your first point of contact for account-related assistance and most problem reports. If there is a technical issue, Apex Support Agents will escalate to Rithmic directly. Kindly open a ticket with Apex Support at the link below: https://support.atf.com/hc/en-us/requests/new Thanks, SW