Support Board

Date/Time: Fri, 18 Oct 2024 06:14:45 +0000

Post From: July 3rd Trade issue

[2024-07-05 17:00:22] Link To Thread - Link To Post [Go To First Post]
User700562 - Posts: 3
Hello, On July 3rd I placed a buy order for 2 contracts on the NQU at 10:10:59 PST. This was a bracketed order with 4 other accounts that had a stop loss and 2 take profits. At 10:11:37 PST I flattened all accounts, but the only account that was flattened was my APEX account ending in 03, the other accounts stop loss and take profits were cancelled, but the fill never happened and should have. The market closed at 10:15 PST, and I was stuck in this trade. My concern is that all my APEX trades need to be closed before the end of the trading session, and i had done that, but something happened where 4 of my accounts didn't close. Can you please look into this and rectify for me? Thank you