Support Board
Date/Time: Sun, 24 Nov 2024 05:08:16 +0000
Post From: Waiting to Download Historical Data
| [2024-07-02 19:27:03] |
| John - SC Support - Posts: 36238 |
|
We see a few items of note. Warning: The Custom DLL study "gcUserStudies.scsf_gcForexFactory" has just caused a CPU exception. | 2024-07-02 13:40:21.670
This is the most concerning. You need to stop using this study immediately and remove it from your charts. If this was provided by a third party, then you need to let them know that this is giving a "CPU Exception" and have them fix it. DTC Client socket (3) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine.
First, we want you to update to the latest release. There have been a lot of changes recently and you need to be on the current release. Follow these instructions to update: Software Download: Fast Update The general information for this error is at the following link, but first update and see if you continue to get this error. If so, then refer to the following: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |