Support Board
Date/Time: Sat, 23 Nov 2024 12:10:58 +0000
Post From: Stability Issue in Recent Sierra Chart Versions
| [2024-06-28 12:23:37] |
| Sierra_Chart Engineering - Posts: 17145 |
|
We also want to comment, on the Crash Reporter program that Sierra Chart uses and the dump file. The dump file is a file, which is used by the Visual C++ development environment, for us to see exactly in the source code where a fault occurred. This is only more recent that this capability was added. Sierra Chart has always been very reliable software and there generally has not been a need for this. It was developed to troubleshoot an issue in our server environment in the past. The crash reporter and dump file, is something that we very rarely use internally ourselves. In this particular case of the issues in this thread, the dump file, if one was generated would have provided limited useful information because the fault was occurring, at a later point of when it actually happened. At least we think so. Probably. One user, gave us information from the event viewer showing that a heap corruption occurred. And that was enough information along with the Chartbook for us to troubleshoot one of the problems. What we do in cases like this, is we use an option on the debug heap under Visual C++ to keep memory allocations always allocated, and then we run checks in various area of the code to check the integrity of those and we can find heap corruptions very rapidly in this way. The point of all of the above, is the dump file and crash reporter is of generally minimal limited use to us. Also the procedure involved in working with a dump file is involved regarding matching the dump file to a particular revision. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-06-28 12:24:05
|