Home >> Support Board

Support Board

Date/Time: Fri, 18 Oct 2024 04:07:38 +0000

How to Post a Message for Support

Post From: Missing Data TPO and chart bars

[2024-06-25 05:48:33] Link To Thread - Link To Post [Go To First Post]
User240337 - Posts: 7
Still having problems resolving this behavior. PAU24 and 6MU24 both exhibit missing bars on historical and daily charts. I have completed all of the steps https://www.sierrachart.com/index.php?page=doc%2FContinuousFuturesContractCharts.html#ReDownloadingContinuousFuturesContractData I have deleted all data and redownloaded all contracts and the problem sill persist as suggested in SC Support reply, thank you. I decided to download a fresh version of sierra to see if the problem would be duplicated. After downloading the newest version of sierra and loading up PAU24 and 6MU24, both charts were missing the same data as my previous separate everyday installation. When I followed the documentation to add a screenshot, I encountered an odd behavior that corrected the chart in my new fresh installation. For context-I use continuous contracts, volume based back adjusted in my everyday installation/chartbooks. Per the documentation I went to add the rollover period lines to the chart for uploading a screen per the directions. Because of the new installation, nothing happened to the chart after adding the lines, as the charts were not default set to volume base rollover, back adjusted. I went to settings to amend this setting as by default "Continuous Contract" is set to "none" in my new installation. After changing the setting to "Volume based rollover, back adjusted"- the missing chart bars/data populated and giving me a complete chart in both symbols. But this "fix" cannot be duplicated on my original everyday version of sierra, only is the fresh new download. When I switch the continuous contract setting in my everyday installation and changed the setting back to "Volume based rollover, back adjusted" nothing happens, the same data/bars are still missing from the charts. There are additional missing chunks of older (in years old) data when I scroll back on the charts. Missing chunks here and there. https://www.sierrachart.com/image.php?Image=1719293171480.png https://www.sierrachart.com/image.php?Image=1719293257557.png https://www.sierrachart.com/image.php?Image=1719293523291.png https://www.sierrachart.com/image.php?Image=1719293680902.png https://www.sierrachart.com/image.php?Image=1719293965507.png https://www.sierrachart.com/image.php?Image=1719294192588.png