Support Board
Date/Time: Sun, 24 Nov 2024 06:37:21 +0000
Post From: Sierra Chart Internet Connectivity Related Issues
| [2024-06-24 19:57:58] |
| Sierra_Chart Engineering - Posts: 17154 |
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We want to make a posting in this thread to close out this issue. For all of our Sierra Chart users there is no longer any use of Cogent for Internet connectivity as of Saturday morning June 22, 2024. In the background we do use Cogent, within the US, for a data transmission between sites but this is all. It does not affect users in any way. Cogent works fine within the US. We have looked at trace routes from users in Asia who are still having some difficulties with connectivity and we do see for some users Cogent is being used on the return path back to our servers, but this is not within our control. The return path back, from the users computer to our servers is very important as well because for TCP communication every packet that is sent out has to be acknowledged. These acknowledgments are used for flow control and packet retransmission when there are lost packets. So if there are not acknowledgments of packets due to packet loss on the return path, this results in the data feed becoming delayed or stopping. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-06-24 20:00:15
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