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Direct MessagesDate/Time: Thu, 19 Sep 2024 01:32:44 +0000
Post From: Rithmic/APEX Data Lag
| [2024-06-21 13:40:12] |
| Sierra_Chart Engineering - Posts: 16412 |
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This is the trace route we see to your IP : Tracing route to 49-228-232-0.24.nat.tls1a-cgn02.myaisfibre.com [49.228.232.235]
over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 10.10.20.1 2 2 ms <1 ms <1 ms 216-234-102-193.static.123.net [216.234.102.193] 3 <1 ms <1 ms <1 ms 67.214.125.195 4 <1 ms <1 ms <1 ms et-1-0-25.bar3.Detroit1.Level3.net [4.7.88.9] 5 10 ms 11 ms 11 ms ae2.3601.edge3.Chicago10.level3.net [4.69.206.246] 6 21 ms 20 ms 21 ms Tata-level3-Chicago10.Level3.net [4.68.72.170] 7 * * * Request timed out. 8 * * 269 ms if-ae-51-2.tcore2.sqn-sanjose.as6453.net [64.86.79.15] 9 * * * Request timed out. 10 275 ms 276 ms * if-ae-20-2.tcore2.sv1-santaclara.as6453.net [66.198.101.132] 11 * * 158 ms if-et-28-5.hcore1.kv8-chiba.as6453.net [209.58.86.145] 12 253 ms * 253 ms if-ae-23-4.tcore1.tv2-tokyo.as6453.net [120.29.217.100] 13 269 ms 268 ms 269 ms if-be-44-2.ecore1.esin4-singapore.as6453.net [120.29.215.102] Please provide us a trace route to ds32.SierraCharts.com We will then ask network operations to see if they can route this differently. If that fails, we will set up a relay in New Zealand. New Zealand is another place we have with servers in Asia Pacific. It should be fine. But it is going to be higher latency. Certainly better than the current problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-06-21 13:48:04
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