Support Board
Date/Time: Sun, 24 Nov 2024 08:38:10 +0000
Post From: Lag in Singapore
| [2024-06-18 15:44:05] |
| Sierra_Chart Engineering - Posts: 17154 |
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Regarding post #1, you are using US equities data. We made a change now which should resolve the problem for you. We need you to restart Sierra Chart and perform a Force Login just to be sure you get the updated connection addresses: Sierra Chart - Software Login Instructions: Forced Login There are no settings you are able to change regarding connection addresses for US equities data. We also want you to set this setting to 350 ms or higher: Sierra Chart Server Settings: Remote Buffer Delay Send Time In Milliseconds (Global Settings >> Sierra Chart Server Settings >> General >> General) Due to the increased latency. ----- Regarding post #2 you are using CME data. For this setting: Sierra Chart Server Settings: CME Exchange Data Feed Server Address and Port Override (Global Settings >> Sierra Chart Server Settings >> General >> Special) Use one of the following servers: ds32.sierracharts.com ds32-2.sierracharts.com ds25.sierracharts.com ds25-2.sierracharts.com For this setting: Sierra Chart Server Settings: CME Exchange Data Feed Historical Server Address Override (Global Settings >> Sierra Chart Server Settings >> General >> Special) Set it to ds32.sierracharts.com And then you will need to reconnect with File >> Reconnect. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-06-18 15:47:11
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