Support Board
Date/Time: Sun, 24 Nov 2024 07:03:28 +0000
Post From: Sierra Chart Internet Connectivity Related Issues
| [2024-06-16 12:30:56] |
| Sierra_Chart Engineering - Posts: 17154 |
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What we are finding, is there is no perfect Internet service provider. As we do research, Cogent has a history of peering disputes and acting in a reckless manner and de-peering but they are not the only ones guilty of this. We have read about situations where when this would happen, de-peering, at about 15 years ago, that this has resulted in literal 100% breaks in connectivity between areas of the Internet leaving users completely stranded without connectivity to certain sites. In this particular case it was not Cogent who did this. It was another major provider. And as we look at providers like Zayo, AT&T, Lumen. We see they all use Cogent for some routes. We have a customer in Mexico, which posted about a connectivity issue, and their IP routes through Cogent with all three of these providers. At the present time. So as you can see we simply cannot solve this problem with a single provider. However, using our 123.net Internet connection we have in Michigan, which peers with multiple Internet service providers, the connection goes over Tata Communications. But we have no control over that routing. Seems like we just have to have multiple Internet connections and let users choose what to use. Not sure quite how we would do this but we can figure out a solution. Hurricane Electric has also been mentioned to us. We are looking at that. They are in the pricing category of like a Cogent. Assuming price has any relevancy. We are finding even the most expensive providers, are willing to give price for breaks, to match others. There is never going to be any perfect provider. So in other words, our new Lumen connection on the US West Coast, still uses Cogent in some cases! What a disappointment for us! Just horrible. This is a very expensive connection as well. Price does not matter. This is what we were told. Anyway the Lumen connection is now up and running for our DS13.sierracharts.com server, and our website. We also still use Cogent ourselves in the background for site to site communication within the US. Since within the US, they work just fine and we are utilizing connections we already have. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-06-16 12:44:19
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