Support Board

Date/Time: Mon, 16 Sep 2024 19:09:23 +0000

Post From: HSI Futures Volume data on TPO and Footprin completely different from Interactive Brokers

[2024-06-13 13:10:50] Link To Thread - Link To Post [Go To First Post]
Sierra_Chart Engineering - Posts: 16387
We apologize for the delay with this. The first thing we want you to do is to follow through the instructions here so we can see what data is coming from Interactive Brokers: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". Only use this command from the Edit menu at the top of the main window or chart. Or, in the case of a Continuous Futures Contract chart, follow these instructions: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing