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Date/Time: Thu, 19 Sep 2024 01:20:55 +0000



Post From: Rithmic/APEX Data Lag

[2024-06-12 21:54:53]
Sierra_Chart Engineering - Posts: 16412
We apologize for the delay. This is a very large log.


2024-06-11 09:35:01.417 | SC Data with Depth | Starting real-time market data updates for: SPX500. ID: 5 Service code: fxcm
2024-06-11 09:35:01.417 | SC Data with Depth | Requesting security definition data for: SPX500. ID: 5
2024-06-11 09:35:01.417 | Added historical Intraday data request for SPX500 to the queue.
2024-06-11 09:35:01.417 | Intraday data recording state for symbol SPX500 is set to download 'Pending'.
2024-06-11 09:35:01.417 | Triggering next historical data download in queue.
2024-06-11 09:35:01.462 | DTC Client socket (4) | Socket gracefully closed by remote side.
2024-06-11 09:35:01.463 | DTC Client socket (4) | Closed.
2024-06-11 09:35:01.663 | Using Bid/Ask average for last trade price for AUDUSD
2024-06-11 09:35:01.663 | SC Data with Depth | Starting real-time market data updates for: AUDUSD. ID: 6 Service code: fxcm
2024-06-11 09:35:01.663 | SC Data with Depth | Requesting security definition data for: AUDUSD. ID: 6
It is symbols being used like these, which are not CME futures, which is still going over the Cogent ISP, which has degraded connectivity to your area.

We know about this. We are working as quickly as possible to get a new ISP installed for at least some of the servers but we do not expect this will be done until about June 17. For now close all of the charts for those symbols and only use those symbols in a separate installation of Sierra Chart:
Using Multiple Data and Trading Services at the Same Time

This also applies to NASDAQ TotalView symbols and all US equities symbols. We expect the solution for US equities to be done over this coming weekend.

And a full comprehensive solution is still about 2 to 3 weeks away.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2024-06-12 21:58:32