Support Board
Date/Time: Sun, 24 Nov 2024 06:21:08 +0000
Post From: Sierra Chart Internet Connectivity Related Issues
| [2024-06-06 20:31:20] |
| Sierra_Chart Engineering - Posts: 17154 |
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We want to say, that we are hesitant to start a thread like this because we do not want to be blamed with all of the Internet connectivity that exists, throughout the world, at different times. There are going to be problems and you will have connectivity issues at times. The overwhelming majority of these are not related to Sierra Chart. We want to highlight this post and our response: Problems with Denali Data Feed We have no control with the packet flow back from users computers. We have no control at all over the packet flow out over the public Internet once it goes to a particular carrier. The point is that you have to take responsibility for your Internet connection and get a new connection or change ISPs in order to improve the connection to the extent possible. We cannot help you with that. You may also want to upgrade your router as well to a faster one if needed. Also regarding Cogent. Today we had a user in Thailand reporting connectivity issues during busy times. We ran a trace route, from our new Internet connection in Michigan, and we found that the route was using Cogent starting from Toledo Ohio. We then checked the route using our Zayo Internet connection out of Aurora Illinois. And Zayo is passing the packets, to Cogent in Chicago going all the way to the West Coast and Asia. Zayo did not even handle the packets, going to the West Coast of the United States. Zayo handed the packets to Cogent in Chicago. We have no control over that at all. We then checked an AT&T connection we have. And did a trace route to Thailand, to the particular user's IP. AT&T passed the packets off to Cogent in Chicago. So as you can see, we have no control over this. We should not be faulted for the issues with Cogent. But we are working to add additional ISPs. AT&T is using Cogent out of Chicago to route to Asia. Zayo is using Cogent out of Chicago to route to Asia. Our provider in Michigan is using Cogent out of Toledo Ohio to route to Asia ( or perhaps the IP packet flow to Cogent was at a closer point but we cannot tell from the trace route name resolution). We did a trace route to Thailand, using the particular user's IP who had a problem, using Lumen, and we found that they passed the packets, off to Tata communications in San Jose California. So we asked our Internet provider in Michigan to change the routing to use Lumen. They did that. We will see if there is an improvement. Update: The information we have from at least one user in Thailand is the connectivity issue is now resolved. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-06-07 21:36:52
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