Support Board
Date/Time: Tue, 22 Apr 2025 02:45:36 +0000
Post From: Rithmic/APEX Data Lag
| [2024-06-06 14:29:45] |
| Sierra_Chart Engineering - Posts: 19290 |
|
For the record, you are in Thailand. We traced the route through a Zayo internet connection we have which is considered a good connection. And ultimately, the route goes over Cogent through Singapore. We are aware of peering issues, with Cogent outside of the US causing degraded connectivity. And then we have another connection, that peers with multiple ISPs and the route also goes through Cogent. Ultimately we cannot control that. We then checked with Lumen which we are considering getting, and that route goes over Tata : DETROIT MI USA Traceroute results for: 184.22.233.216 (184-22-233-0.24.nat.sila1-cgn02.myaisfibre.com) Tracing route to 184.22.233.216 1 ae2.3601.edge3.Chicago10.level3.net (4.69.206.246) 8ms 7ms 16ms 2 Tata-level3-Chicago10.Level3.net (4.68.72.170) 8ms 9ms 7ms 3 * * * 4 if-bundle-51-8.qcore2.sqn-sanjose.as6453.net (64.86.79.85) 214ms if-ae-51-2.tcore2.sqn-sanjose.as6453.net (64.86.79.15) 236ms * 5 * * * 6 * * * 7 * * if-ae-0-2.tcore1.sv1-santaclara.as6453.net (63.243.251.1) 245ms 8 * * if-et-1-2.hcore2.kv8-chiba.as6453.net (120.29.211.3) 149ms 9 * if-bundle-36-2.qcore1.svw-singapore.as6453.net (120.29.217.13) 214ms * 10 * if-bundle-10-2.qcore1.svw-singapore.as6453.net (64.86.197.205) 231ms * 11 * * * 12 * * * 13 * * * 14 * 184-22-233-0.24.nat.sila1-cgn02.myaisfibre.com (184.22.233.216) 266ms * We do have another server which uses Verizon and we can try that. But if that does not work, we do not have any immediate solution for you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |