Support Board
Date/Time: Sun, 24 Nov 2024 07:04:02 +0000
Post From: Sierra Chart Internet Connectivity Related Issues
| [2024-05-30 12:59:40] |
| Sierra_Chart Engineering - Posts: 17154 |
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Looks like this problem is resolved based upon normal latency and no packet loss at this time: At this time there is high latency and packet loss to the Sierra Chart Web server. And also DS13.
We have contacted Cogent about this overnight when the problem began. They said they are aware of the issue and working on it. This morning we contacted them again. They said this is due to a problem between Phoenix and Los Angeles, and Los Angeles to Las Vegas. The issue is with the ISP Lumen. And they expect resolution in about 4 to 5 hours, and this was told to us about 8:30 AM US Eastern time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |