Support Board
Date/Time: Sun, 24 Nov 2024 06:07:18 +0000
Post From: Problems with Denali Data Feed
| [2024-05-30 08:05:03] |
| Sierra_Chart Engineering - Posts: 17154 |
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We will have a temporary solution for CME data, ready in about 30 minutes for you. this is the second major incident in recent months, the previous one being an inability to use alerts for several weeks. We strongly disagree with this. And it is not true! What you are referring to is email alerts, and there is always the potential for problems with email alerts and always has been especially when there is abuse by users. There is no guarantee you are going to get email alerts at all. There never has been. And it was not weeks. We actually had an alternative ready in three days. We are never going to accept fault, for email alert delivery. Do not fault us for issues like that. We have every right to cut off email alerts when there is abuse by users damaging our reputation. It was not several weeks. It was three days: Notice: Sierra Chart Alert App and Telegram Replacing Email/SMS Alerts Email delivery of alerts has been an ongoing issue for us, always. It should never have been regarded as a reliable method of alert delivery. And never was. A custom application which we now have developed, and uses a direct connection to our server is the only reliable method.: Chat and Communications Platform: Web-Based/Mobile Chat Application Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-05-30 08:45:17
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