Support Board
Date/Time: Sun, 24 Nov 2024 16:29:12 +0000
Post From: Charts wont load when TWS is not started, IBKR only for trading and have Denali data feed
| [2024-05-25 18:38:03] |
| Sierra_Chart Engineering - Posts: 17156 |
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Follow the instructions below. This way we can confirm the data is coming from the Denali Data Feed and guarantees all of the historical data is from the Denali Data Feed. Also refer to: Chart Data and Chart Data Files: The Meaning of the [M] Designation after a Symbol ---- Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". Only use this command from the Edit menu at the top of the main window or chart. Or, in the case of a Continuous Futures Contract chart, follow these instructions: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |