Support Board
Date/Time: Sun, 24 Nov 2024 18:59:03 +0000
Post From: Downloading Continuous Contract Data
| [2024-05-07 14:10:34] |
| User113138 - Posts: 3 |
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My chart is completely frozen on a black screen with a blue-highlighted message reading 'Downloading Continuous Contract Data'. I've read through some other Support Board recommendations and went the process of: > Tinkering with rollover settings > Deleting and redownloading my data (both in Sierra and my computer's SierraChart's Data documents) > Just letting it sit for a while (all night in my case) > Setting the number of lookback days to 1 and then gradually increasing it > and eventually just kind of clicking stuff that looks right Nothing is working, however, and the most I've gotten the chart to do is completely resetting the chart and beginning the chart data to start printing real-time from the moment I reset it. Another time I was able to load a few days in March for some reason, even though nothing I could find in any settings indicates that's the date range I want to load. I've been using Sierra for a few months now and I've never had this issue. The only two things that have changed around the time of this happening is an update I downloaded to go from v2604 to v2634 on SC, and renewing my subscription. As per the version update: I tried reverting the update, but that didn't change anything. Then I redownloaded the current version and that didn't change anything either. As per the subscription renewal: I double-checked to ensure I purchased the exact same package and I did. I don't know what else to try; appreciate any suggestions. Thanks. |