Support Board
Date/Time: Sun, 24 Nov 2024 20:30:21 +0000
Post From: Could not connect to TWS data and hence could not connect to Denali data
| [2024-05-03 15:59:05] |
| Sierra_Chart Engineering - Posts: 17161 |
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We do not know why there is a connection issue like this. TWS is closing the connection: 2024-05-03 11:43:35.758 | Interactive Brokers | Connected. Sending Start API command. 2024-05-03 11:43:35.758 | Interactive Brokers | Waiting for account information. 2024-05-03 11:43:36.260 | IB TWS socket (1) | Socket gracefully closed by remote side. To access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |