Support Board

Here is what our FIX team said:

Most of the sessions reported as "UnexpectedDisconnects" were actually normal FIX
sessions.

Take for instance, today's (7/14) T4CHART1 session reported in their
July-disconnects log. Here is their log entry:


VARacctnumber Yes ChartData SierraChart UnexpectedDisconnect 14 Jul 2014
11:12:38.883 AM 2 14 Jul 2014 11:11:39.000 AM 14 Jul 2014 11:12:38.883 AM
VARipaddress:56013 VARhardwareID T4CHART1 4.2.0.0 FIX42 None
False 0-0 0-0 0-0 0 0 3 2 2
0 0-0 0-0 0 0 0 0.0 0.0 1.0


In this chart data FIX session, our trace logs indicate that the user was logged on,
heart-beated and successfully logged out per his request. Here are the
corresponding FIX messages we received from the user:


1 - LOGIN (in 1)
[14-Jul-2014] 11:11:39.6504284

[SenderCompID] 49 = SierraChart
[TargetCompID] 56 = Dorman
[MsgSeqNum] 34 = 1
[SendingTime] 52 = 20140714-16:11:39.597
[EncryptMethod] 98 = 0 (NONE)
[HeartBtInt] 108 = 30
[ResetSeqNumFlag] 141 = Y (YES)
[SecureDataLen] 90 = 36
[SecureData] 91 = //redacted
[UserName] 553 = //redacted
[Password] 554 = ***
[DefaultApplExtID] 1407 = //redacted
[NoMsgTypes] 384 = 1
[RefMsgType] 372 = V (ENABLE_CHART_DATA_SESSION)


2 - LOGIN (out 1)
[MsgSeqNum] 34 = 1
[SenderCompID] 49 = Dorman
[TargetCompID] 56 = SierraChart
[SenderSubID] 50 = T4FIX
[SendingTime] 52 = 20140714-16:11:39.712
[EncryptMethod] 98 = 0 (NONE)
[HeartBtInt] 108 = 30
[UserName] 553 = //redacted
[Password] 554 = ***
[DefaultCstmApplVerID] 1408 = 4.3.8.0


3 - HEARTBEAT (in 2)
[SenderCompID] 49 = SierraChart
[TargetCompID] 56 = Dorman
[MsgSeqNum] 34 = 2
[SendingTime] 52 = 20140714-16:12:09.641


4 - HEARTBEAT (out 2)
[MsgSeqNum] 34 = 2
[SenderCompID] 49 = Dorman
[TargetCompID] 56 = SierraChart
[SenderSubID] 50 = T4FIX
[SendingTime] 52 = 20140714-16:12:09.696


5 - LOGOUT (in 3)
[SenderCompID] 49 = SierraChart
[TargetCompID] 56 = Dorman
[MsgSeqNum] 34 = 3
[SendingTime] 52 = 20140714-16:12:38.313


6 - LOGOUT (out 3)
[14-Jul-2014] 11:12:38.3689316

[MsgSeqNum] 34 = 3
[SenderCompID] 49 = Dorman
[TargetCompID] 56 = SierraChart
[SenderSubID] 50 = T4FIX
[SendingTime] 52 = 20140714-16:12:38.368
[Text] 58 = Successful logout upon request


There are also other sessions disconnected per a dropped socket - most likely, a
networking issue.