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Date/Time: Wed, 27 Nov 2024 04:40:32 +0000



Post From: CTS disconnections

[2014-07-15 17:13:07]
Sierra Chart Engineering - Posts: 104368
Here are the instructions to access the FIX logs:
Providing FIX Log to Support

The FIX log though will not contain any heartbeat messages in order to reduce the amount of space taken. And it will not contain any market data messages for performance reasons.

At this point it appears as though you are handling the problem direct with CTS?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2014-07-15 17:19:46