Support Board
Date/Time: Wed, 27 Nov 2024 04:31:48 +0000
Post From: NOTICE: Sierra Chart Exchange Data Feed Was Down
| [2014-07-14 21:47:40] |
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This is the information about the problem we have received so far: Saturday night we worked with Juniper Networks technical support to bring up a backup firewall node which was down. That was successful. Then, when Juniper repeatedly attempted to clear a more minor issue, a process was hung on both firewall nodes which caused CPU to skyrocket. Since markets reopened yesterday, the increasing traffic caused intermittent failovers because of the CPU issues. The failovers would have been ok, but connectivity to Sierra Chart from the secondary node was not working (we are trying to figure out why). We worked with Level 3 support at Juniper to get the nodes rebooted and failed over but this took several hours. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |