Support Board
Date/Time: Mon, 25 Nov 2024 04:24:15 +0000
Post From: ping futurestrading14.sierracharts.com
| [2024-04-03 13:48:57] |
| Sierra_Chart Engineering - Posts: 17169 |
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The trading servers will not respond to a ping. We do not see a problem connecting to that server: 2024-04-03 09:37:41.972 | Unset | Teton CME Order Routing | Connecting to the server futurestrading14.sierracharts.com. Port 11089 2024-04-03 09:37:41.999 | Network | DTC Client socket (2) | Creating socket. Using TLS 1.2. 2024-04-03 09:37:41.999 | Network | DTC Client socket (2) | Send buffer size: 0 2024-04-03 09:37:41.999 | Network | DTC Client socket (2) | New receive buffer size: 0 2024-04-03 09:37:41.999 | Network | DTC Client socket (2) | Receive buffer size: 0 2024-04-03 09:37:41.999 | Network | DTC Client socket (2) | Connecting to IP: 208.185.224.130. 2024-04-03 09:37:42.003 | Unset | Teton CME Order Routing | Network connection to server complete. 2024-04-03 09:37:42.003 | Unset | Teton CME Order Routing | Starting socket receive thread. 2024-04-03 09:37:42.003 | Unset | Teton CME Order Routing | Sending encoding request to server: Binary VLS. Compression: none 2024-04-03 09:37:42.012 | Unset | Teton CME Order Routing | Setting DTC encoding to Binary VLS 2024-04-03 09:37:42.012 | Unset | Teton CME Order Routing | Sending logon request message. 2024-04-03 09:37:42.243 | Unset | Teton CME Order Routing | Received logon response. 2024-04-03 09:37:42.243 | Unset | Teton CME Order Routing | Server Name: SC DTC Server. 2024-04-03 09:37:42.243 | Unset | Teton CME Order Routing | Server protocol version: 8. Client protocol version: 8 2024-04-03 09:37:42.243 | Unset | Teton CME Order Routing | Connection error: No trade accounts assigned * Therefore, this would be caused by a firewall on your side or some other connectivity issue. Refer to this help topic: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-04-03 13:49:47
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