Support Board
Date/Time: Mon, 25 Nov 2024 09:29:18 +0000
Post From: OCO orders not working properly
| [2024-03-20 04:26:19] |
| Sierra_Chart Engineering - Posts: 17172 |
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The log actually tells you absolutely everything that you need to know. If you look at it and concentrate on it, and every detail, you can identify exactly what the problem is exactly. You do not need us at all. Although thinking about it in the case of Rithmic because they do not provide any detail, you may not know exactly what the problem is but you can at least tell the problem is on the Rithmic side. We also charge for Trade Activity Log analysis and we really do not want to examine the log in the case of Rithmic. Refer to: Trade Activity Log Analysis: Support Assisted Trade Activity Log Analysis For example: when I take profit it does not close out the correct number of stops.
You locate the particular stop, that is not working as expected. Was it accepted by Rithmic. Is the state of it Open. When you know the price action should have cause it to fill, how much of the quantity filled. If it did not all fill, you need to ask Rithmic. Additionally when I try to move the stop location they just move back to the original position regardless of where I move them. This would be caused by an order rejection. So you need to locate this order and see what the rejection says but probably nothing in the case of Rithmic because they do not provide rejection details. So you then need to get the Service Order ID and ask Rithmic about it.There is no reason for us to get into the middle of this at all. You should be self-sufficient. We have no interest in getting into the middle of this. The problem is not with Sierra Chart at all. There is no value for us to get into this at all. None. It is just a waste of our time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-03-20 04:31:56
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