Support Board

2024-03-18 10:40:11.590 | Software version: 2617 64-bit
2024-03-18 10:40:11.590 | Primary Thread ID: 1240
2024-03-18 10:40:11.590 | Usage end date: 2024-09-07
2024-03-18 10:40:11.590 | Enabled for: Advanced Features 2.
2024-03-18 10:40:11.590 | Enabled for: Sierra Chart Historical Data Service.
2024-03-18 10:40:11.590 | Enabled for: Denali Real-Time Exchange Data Feed.
2024-03-18 10:40:11.590 | Enabled for: Delayed Denali Exchange Data Feed.
2024-03-18 10:40:11.590 | Enabled for exchange2: CME (Trading Account Required)
2024-03-18 10:40:11.590 | Enabled for exchange2: CBOT (Trading Account Required)
2024-03-18 10:40:11.590 | Enabled for exchange2: COMEX (Trading Account Required)
2024-03-18 10:40:11.590 | Enabled for exchange2: NYMEX (Trading Account Required)
2024-03-18 10:40:11.590 | Enabled for exchange2: US Equities Consolidated Tape
2024-03-18 10:40:11.590 | Allow Support for Sierra Chart Data Feeds is enabled.
2024-03-18 10:40:11.590 | Current selected Data/Trading service: Interactive Brokers
2024-03-18 10:40:11.590 | Custom symbol settings values: enabled
2024-03-18 10:40:11.590 | Chart Update Interval: 50
2024-03-18 10:40:11.590 | Intraday Data Storage Time Unit: 0
2024-03-18 10:40:11.590 | Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00)
2024-03-18 10:40:11.590 | 2024-03-18 14:40:11 Local computer time in UTC
2024-03-18 10:40:11.590 | 2024-03-18 10:40:11 Local computer time in SC Time Zone
2024-03-18 10:40:11.590 | 2024-03-18 14:38:46 Server time in UTC
2024-03-18 10:40:11.590 | Local computer UTC time and Server UTC time difference: 1 seconds.
2024-03-18 10:40:11.590 | Program path: C:\SierraChart\
2024-03-18 10:40:11.590 | Data Files path: C:\SierraChart\Data\
2024-03-18 10:40:11.590 | OS Version Number: 10.0
2024-03-18 10:40:11.590 | Locale Setting: C
2024-03-18 10:40:11.600 | DLLs: UserContributedStudies_64.dll
2024-03-18 10:40:11.600 | Allowed protected custom studies:
2024-03-18 10:40:11.600 | Crash reporter started: true
2024-03-18 10:40:11.600 |
2024-03-18 10:40:29.884 | COST Daily #2 | Reloading chart.
2024-03-18 10:40:29.889 | COST Daily #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\COST.dly
2024-03-18 10:40:29.890 | COST Daily #2 | Chart data loading complete.
2024-03-18 10:40:29.923 | Interactive Brokers | Using primary service for historical data for COST
2024-03-18 10:40:29.923 | Starting DelayedDownloadMonitoringTimer
2024-03-18 10:40:29.923 | Starting HDTimeoutTimer
2024-03-18 10:40:29.923 | Added historical Daily data request for COST to the queue.
2024-03-18 10:40:29.925 | Triggering next historical data download in queue.
2024-03-18 10:40:29.925 | Interactive Brokers | Starting real-time market data updates for: COST. ID: 22
2024-03-18 10:40:29.925 | Interactive Brokers | Subscribing to Symbol: COST, SecurityType: STK, Expiration: , Exchange: SMART, Primary Exchange: , Currency: , Multiplier: , CallPut: , Strike: , LocalSymbol: , TradingClass:
2024-03-18 10:40:29.925 | Interactive Brokers | Requesting security definition data for: COST. ID: 22
2024-03-18 10:40:29.926 | HD Request # 10 | Downloading Historical Daily chart data for COST. Starting date: 1974-03-31. Service: interactive_brokers.trading
2024-03-18 10:40:29.926 | HD Request # 10 | Requesting 365 days of historical Daily data for COST with end date 2020-03-19
2024-03-18 10:40:30.151 | Symbol Error | COST is unknown, unavailable, or improperly formatted. The contract description specified for COST is ambiguous; you must specify the currency.
2024-03-18 10:40:30.349 | HD Request # 10 | Message from IB: The contract description specified for COST is ambiguous; you must specify the currency. IB Error Code: 200. Request ID: 201473.
2024-03-18 10:40:30.349 | HD Request # 10 | Error downloading historical Daily data for COST. The contract description specified for COST is ambiguous; you must specify the currency
2024-03-18 10:40:30.349 | HD Request # 10 | Received 0 Daily data records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for COST
2024-03-18 10:40:30.349 | HD Request # 10 | Completion time: 1s.
2024-03-18 10:40:30.349 | HD Request # 10 | Daily data download complete for COST. Unique request ID: 10
2024-03-18 10:40:30.349 | Removing historical data download ID 10.
2024-03-18 10:40:30.349 |
2024-03-18 10:40:30.349 | No download requests in the queue to start downloads for.
2024-03-18 10:40:30.352 | Message from IB: No historical data query found for ticker id:201473. IB Error Code: 366. Request ID: 201473.
2024-03-18 10:40:30.372 | COST Daily #2 | Reloading chart.
2024-03-18 10:40:30.379 | COST Daily #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\COST.dly
2024-03-18 10:40:30.379 | COST Daily #2 | Chart data loading complete.
2024-03-18 10:41:10.183 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Timed out waiting for shutdown. Performing an immediate socket close.
2024-03-18 10:41:10.183 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed.
2024-03-18 10:41:10.183 | HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Timed out waiting for shutdown. Performing an immediate socket close.
2024-03-18 10:41:10.183 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Timed out waiting for shutdown. Performing an immediate socket close.
2024-03-18 10:41:10.183 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (5) | Timed out waiting for shutdown. Performing an immediate socket close.
2024-03-18 10:41:10.183 | HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (6) | Timed out waiting for shutdown. Performing an immediate socket close.