Support Board
Date/Time: Mon, 25 Nov 2024 13:36:31 +0000
Post From: Denali as dataprovider
| [2024-03-05 21:41:25] |
| John - SC Support - Posts: 36238 |
|
First, if you are really on version 2561, then we recommend updating to the latest release by following these instructions: Software Download: Fast Update After you update, if you are still having an issue, then get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. --- Since you have the price and time boxes with your crosshairs set to black, be aware that after you update you will need to change the color for the text in the price and time boxes, as this is a new setting that is set to "black" by default. Refer to the following: Graphics Settings: Chart Values: Price and Time Boxes Text Color For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |