Support Board
Date/Time: Mon, 25 Nov 2024 16:54:48 +0000
Post From: Not Connected
| [2024-02-22 03:52:08] |
| bobstone249 - Posts: 28 |
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When logging in, the box in the top left corner of every window is red displaying the text "Not Connected. I have tried everything suggested at https://www.sierrachart.com/index.php?page=doc/LoginInstructions.php. I remain locked out of the system. May I suggest you have a technical person come on to Team Viewer and view the problem live. I opened a support request on the 20th February but I am not receiving any responses. Status: Open | Ticket ID: 1708440611470 I am in the initial trial period and have lost 3 days of that trial period due to this issue. Please can someone help. Not sure if I meant to be purchasing support tickets? Thank you Rob Date Time Of Last Edit: 2024-02-22 03:54:04
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