Home >> Support Board

Support Board

Date/Time: Mon, 25 Nov 2024 13:42:57 +0000

How to Post a Message for Support

Post From: Unable to connect to data feed

[2024-02-07 17:01:47] Link To Thread - Link To Post [Go To First Post]
ciaranclear1982 - Posts: 5
2024-02-07 16:56:51.515 \| Software version: 2597 64-bit 2024-02-07 16:56:51.515 \| Primary Thread ID: 8316 2024-02-07 16:56:51.515 \| Usage end date: 2024-02-25 2024-02-07 16:56:51.515 \| Enabled for: Advanced Features 2. 2024-02-07 16:56:51.515 \| Enabled for: Sierra Chart Historical Data Service. 2024-02-07 16:56:51.515 \| Enabled for: Denali Real-Time Exchange Data Feed. 2024-02-07 16:56:51.515 \| Enabled for: Delayed Denali Exchange Data Feed. 2024-02-07 16:56:51.515 \| Enabled for exchange2: CME (Trading Account Required) 2024-02-07 16:56:51.515 \| Enabled for exchange2: CBOT (Trading Account Required) 2024-02-07 16:56:51.515 \| Enabled for exchange2: COMEX (Trading Account Required) 2024-02-07 16:56:51.515 \| Enabled for exchange2: NYMEX (Trading Account Required) 2024-02-07 16:56:51.515 \| Allow Support for Sierra Chart Data Feeds is enabled. 2024-02-07 16:56:51.515 \| Current selected Data/Trading service: CQG WebAPI 2024-02-07 16:56:51.515 \| Custom symbol settings values: enabled 2024-02-07 16:56:51.515 \| Chart Update Interval: 500 2024-02-07 16:56:51.515 \| Intraday Data Storage Time Unit: 0 2024-02-07 16:56:51.515 \| Time Zone: +00:00:00 (UTC+00) 2024-02-07 16:56:51.515 \| 2024-02-07 16:56:51 Local computer time in UTC 2024-02-07 16:56:51.515 \| 2024-02-07 16:56:51 Local computer time in SC Time Zone 2024-02-07 16:56:51.515 \| 2024-02-07 15:18:01 Server time in UTC 2024-02-07 16:56:51.515 \| Local computer UTC time and Server UTC time difference: 1 seconds. 2024-02-07 16:56:51.515 \| Program path: C:\SierraChart\ 2024-02-07 16:56:51.515 \| Data Files path: C:\SierraChart\Data\ 2024-02-07 16:56:51.516 \| OS Version Number: 10.0 2024-02-07 16:56:51.516 \| Locale Setting: C 2024-02-07 16:56:51.516 \| DLLs: UserContributedStudies_64.dll 2024-02-07 16:56:51.516 \| Allowed protected custom studies: 2024-02-07 16:56:51.516 \| Crash reporter started: true 2024-02-07 16:56:51.516 \| 2024-02-07 16:57:18.334 \| 2024-02-07 16:57:18.335 \| CQG WebAPI \| Connecting to server api.cqg.com 2024-02-07 16:57:18.335 \| CQG WebSocket \| Connecting to WebSocket server api.cqg.com:443 2024-02-07 16:57:18.658 \| CQG WebSocket socket (1) \| Creating socket. Using TLS 1.2. 2024-02-07 16:57:18.658 \| CQG WebSocket socket (1) \| New receive buffer size: 0 2024-02-07 16:57:18.658 \| CQG WebSocket socket (1) \| Connecting to IP: 195.166.124.175. 2024-02-07 16:57:19.678 \| CQG WebSocket \| Opening WebSocket. 2024-02-07 16:57:19.678 \| CQG WebSocket \| Sending WebSocket handshake. 2024-02-07 16:57:22.697 \| CQG WebSocket \| Server header \| HTTP/1.1 101 Switching Protocols 2024-02-07 16:57:22.697 \| CQG WebSocket \| Server header \| Connection: Upgrade 2024-02-07 16:57:22.697 \| CQG WebSocket \| Server header \| Sec-WebSocket-Accept: teS5oSnYMg5HvLX55qLbDg3Js2c= 2024-02-07 16:57:22.697 \| CQG WebSocket \| Server header \| Server: WebSocket++/0.8.2 2024-02-07 16:57:22.697 \| CQG WebSocket \| Server header \| Upgrade: websocket 2024-02-07 16:57:22.697 \| CQG WebSocket \| Server header \| 2024-02-07 16:57:22.697 \| CQG WebSocket \| Web socket state is now open. 2024-02-07 16:57:22.697 \| CQG WebAPI \| WebSocket connected. 2024-02-07 16:57:22.697 \| CQG WebAPI \| Sending market data logon message. 2024-02-07 16:57:23.708 \| CQG WebAPI \| Logon unsuccessful. Server message: Your logon is disabled. Contact your FCM. 2024-02-07 16:57:23.766 \| CQG WebSocket socket (1) \| CloseSocket call. 2024-02-07 16:57:23.767 \| CQG WebAPI \| Disconnected. 2024-02-07 16:57:23.767 \| CQG WebAPI \| Not reconnecting due to connection error condition. 2024-02-07 16:57:23.767 \| CQG WebSocket \| WebSocket closed. 2024-02-07 16:57:23.767 \| CQG WebAPI \| WebSocket closed. 2024-02-07 16:57:23.767 \| CQG WebSocket socket (1) \| Write in progress. Shutdown being delayed. PendingSize=0 2024-02-07 16:57:24.717 \| CQG WebSocket socket (1) \| Write has completed. Shutdown being performed. 2024-02-07 16:57:24.718 \| CQG WebSocket socket (1) \| Shutdown started. Waiting for graceful close. 2024-02-07 16:57:25.727 \| CQG WebSocket socket (1) \| Socket gracefully closed by remote side. 2024-02-07 16:57:25.728 \| CQG WebSocket socket (1) \| Closed. 2024-02-07 16:57:54.616 \| 2024-02-07 16:57:54.616 \| CQG WebAPI \| Connecting to server api.cqg.com 2024-02-07 16:57:54.616 \| CQG WebSocket \| Connecting to WebSocket server api.cqg.com:443 2024-02-07 16:57:54.620 \| CQG WebSocket socket (1) \| Creating socket. Using TLS 1.2. 2024-02-07 16:57:54.620 \| CQG WebSocket socket (1) \| New receive buffer size: 0 2024-02-07 16:57:54.620 \| CQG WebSocket socket (1) \| Connecting to IP: 195.166.124.175. 2024-02-07 16:57:55.018 \| CQG WebSocket \| Opening WebSocket. 2024-02-07 16:57:55.018 \| CQG WebSocket \| Sending WebSocket handshake. 2024-02-07 16:57:58.048 \| CQG WebSocket \| Server header \| HTTP/1.1 101 Switching Protocols 2024-02-07 16:57:58.048 \| CQG WebSocket \| Server header \| Connection: Upgrade 2024-02-07 16:57:58.048 \| CQG WebSocket \| Server header \| Sec-WebSocket-Accept: RaIT/ZKhw2/A+S75x8fLBamjfe8= 2024-02-07 16:57:58.048 \| CQG WebSocket \| Server header \| Server: WebSocket++/0.8.2 2024-02-07 16:57:58.048 \| CQG WebSocket \| Server header \| Upgrade: websocket 2024-02-07 16:57:58.048 \| CQG WebSocket \| Server header \| 2024-02-07 16:57:58.048 \| CQG WebSocket \| Web socket state is now open. 2024-02-07 16:57:58.048 \| CQG WebAPI \| WebSocket connected. 2024-02-07 16:57:58.048 \| CQG WebAPI \| Sending market data logon message. 2024-02-07 16:57:59.059 \| CQG WebAPI \| Logon unsuccessful. Server message: Your logon is disabled. Contact your FCM. 2024-02-07 16:57:59.123 \| CQG WebSocket socket (1) \| CloseSocket call. 2024-02-07 16:57:59.123 \| CQG WebAPI \| Disconnected. 2024-02-07 16:57:59.123 \| CQG WebAPI \| Not reconnecting due to connection error condition. 2024-02-07 16:57:59.123 \| CQG WebSocket \| WebSocket closed. 2024-02-07 16:57:59.123 \| CQG WebAPI \| WebSocket closed. 2024-02-07 16:57:59.124 \| CQG WebSocket socket (1) \| Write in progress. Shutdown being delayed. PendingSize=0 2024-02-07 16:58:00.068 \| CQG WebSocket socket (1) \| Write has completed. Shutdown being performed. 2024-02-07 16:58:00.068 \| CQG WebSocket socket (1) \| Shutdown started. Waiting for graceful close. 2024-02-07 16:58:01.077 \| CQG WebSocket socket (1) \| Socket gracefully closed by remote side. 2024-02-07 16:58:01.077 \| CQG WebSocket socket (1) \| Closed. 2024-02-07 16:58:59.127 \| 2024-02-07 16:58:59.128 \| CQG WebAPI \| Connecting to server api.cqg.com 2024-02-07 16:58:59.128 \| CQG WebSocket \| Connecting to WebSocket server api.cqg.com:443 2024-02-07 16:58:59.129 \| CQG WebSocket socket (1) \| Creating socket. Using TLS 1.2. 2024-02-07 16:58:59.129 \| CQG WebSocket socket (1) \| New receive buffer size: 0 2024-02-07 16:58:59.129 \| CQG WebSocket socket (1) \| Connecting to IP: 195.166.124.175. 2024-02-07 16:58:59.658 \| CQG WebSocket \| Opening WebSocket. 2024-02-07 16:58:59.658 \| CQG WebSocket \| Sending WebSocket handshake. 2024-02-07 16:59:02.688 \| CQG WebSocket \| Server header \| HTTP/1.1 101 Switching Protocols 2024-02-07 16:59:02.688 \| CQG WebSocket \| Server header \| Connection: Upgrade 2024-02-07 16:59:02.688 \| CQG WebSocket \| Server header \| Sec-WebSocket-Accept: XFT9BEK+qffomMDUCTDk4ABuNa8= 2024-02-07 16:59:02.688 \| CQG WebSocket \| Server header \| Server: WebSocket++/0.8.2 2024-02-07 16:59:02.688 \| CQG WebSocket \| Server header \| Upgrade: websocket 2024-02-07 16:59:02.688 \| CQG WebSocket \| Server header \| 2024-02-07 16:59:02.688 \| CQG WebSocket \| Web socket state is now open. 2024-02-07 16:59:02.688 \| CQG WebAPI \| WebSocket connected. 2024-02-07 16:59:02.688 \| CQG WebAPI \| Sending market data logon message. 2024-02-07 16:59:03.698 \| CQG WebAPI \| Logon unsuccessful. Server message: Your logon is disabled. Contact your FCM. 2024-02-07 16:59:03.738 \| CQG WebSocket socket (1) \| CloseSocket call. 2024-02-07 16:59:03.738 \| CQG WebAPI \| Disconnected. 2024-02-07 16:59:03.738 \| CQG WebAPI \| Not reconnecting due to connection error condition. 2024-02-07 16:59:03.738 \| CQG WebSocket \| WebSocket closed. 2024-02-07 16:59:03.738 \| CQG WebAPI \| WebSocket closed. 2024-02-07 16:59:03.738 \| CQG WebSocket socket (1) \| Write in progress. Shutdown being delayed. PendingSize=0 2024-02-07 16:59:04.708 \| CQG WebSocket socket (1) \| Write has completed. Shutdown being performed. 2024-02-07 16:59:04.708 \| CQG WebSocket socket (1) \| Shutdown started. Waiting for graceful close. 2024-02-07 16:59:05.717 \| CQG WebSocket socket (1) \| Socket gracefully closed by remote side. 2024-02-07 16:59:05.717 \| CQG WebSocket socket (1) \| Closed.