Support Board
Date/Time: Mon, 25 Nov 2024 22:45:19 +0000
Post From: Activation
| [2024-02-02 22:21:16] |
| John - SC Support - Posts: 36285 |
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User372738: Please start a new thread the next time you have an issue. Your problem is completely unrelated to the original poster to this thread. Everything on your account looks good, so we do not see any reason for you to be having a problem. At the moment, it is after 16:00 Central US time, so the CME Group is closed for the weekend. When you start again (on Sunday night or Monday morning), if you still have an issue then select "Edit >> Translate Symbols to Current Service" and see if that resolves the issue. If you continue to have a problem after that, then get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |