Support Board
Date/Time: Mon, 25 Nov 2024 22:33:30 +0000
Post From: aide pour une question
| [2024-01-31 22:50:57] |
| John - SC Support - Posts: 36284 |
|
From Google Translate: yesterday I reset my platform and I had an amount of 400 in Closed PL and after the reset,
the amount was 280??? why is this possible? and then last month I had a withdrawal of 17 dollars twice from my account and then 21 dollars I would like to understand what is happening? and also another question, for the next payments do I have to pay by card or do you take the money on my trading platform... With regards to the Closed P/L, it depends on what you mean by "reset my platform". If you cleared any Trade Activity information, then this would explain why there would be a difference. With regards to the payments to your account, refer to the Transaction Log for your account by logging into your account on our website and selecting the menu option for "Services And Payments >> Transaction Log". The direct link is here: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog You are setup for automatic payments through our payment processor named Stripe. So you do not need to make any direct payments, they will be charged to your card as needed. If you do not want this setup any longer, then on the Main Control Panel for your account on our website, there is a button for "Stripe Cancel" under the "Services Surplus" listing for your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |