Support Board
Date/Time: Wed, 27 Nov 2024 00:46:57 +0000
Post From: Charts not updating with live data
| [2014-06-30 13:44:35] |
| Julian Nazza - Posts: 12 |
|
I tried your suggestions, but the charts are still not updating with the live data. The Current Quote Window does however show that I am getting real-time data from the CTS data feed. Thanks for your help. Here is the log: Software version: 1152 | 2014-06-30 07:54:43 Usage end date: 2014-07-20 | 2014-06-30 07:54:43 Enabled for: Advanced Features. | 2014-06-30 07:54:43 Enabled for: Sierra Chart Historical Data Service. | 2014-06-30 07:54:43 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-06-30 07:54:43 Active service: CTS T4 FIX | 2014-06-30 07:54:43 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-06-30 07:54:43 2014-06-30 07:54:43 Local computer clock time | 2014-06-30 07:54:43 2014-06-30 12:54:43 GMT time | 2014-06-30 07:54:43 2014-06-30 07:54:43 Time zone adjusted time | 2014-06-30 07:54:43 Time difference to server time: 23 seconds. | 2014-06-30 07:54:43 Program path: C:\SierraChart\ | 2014-06-30 07:54:43 Data Files path: C:\SierraChart\Data\ | 2014-06-30 07:54:43 OS Version Number: 6.1 | 2014-06-30 07:54:43 Checking for new symbol settings for cts | 2014-06-30 07:54:43 Symbol settings are up-to-date for cts | 2014-06-30 07:54:44 CTS FIX - Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2014-06-30 07:54:48 CTS FIX - Firm: CTS | 2014-06-30 07:54:48 CTS FIX socket (0) - Resolved address fix-sim.t4login.com to IP 69.44.110.200 | 2014-06-30 07:54:48 CTS FIX socket (1900) - Connected. | 2014-06-30 07:54:49 CTS FIX socket (1900) - Starting SSL connection. | 2014-06-30 07:54:49 CTS FIX socket (1900) - SSL connection established. | 2014-06-30 07:54:50 CTS FIX: Sending the Logon message. | 2014-06-30 07:54:50 CTS FIX: Connected to data and trade server. FIX version: 4.3.7.0 | 2014-06-30 07:54:51 CTS FIX: Received Account List collateral report. | 2014-06-30 07:54:51 CTS FIX: Subscribing to account: JN* | 2014-06-30 07:54:51 CTS FIX: Received Account Update collateral report. | 2014-06-30 07:54:53 CTS FIX: Requesting Open Orders for account: JN* | 2014-06-30 07:54:56 CTS FIX: Received Account List collateral report. | 2014-06-30 07:54:56 CTS T4 FIX - Starting real-time market data updates for: ES.20140900.CME_Eq. ID: 1 | 2014-06-30 07:54:56 HD Request # 2 - Downloading Intraday chart data for ES.20140900.CME_Eq to the file ES.20140900.CME_Eq.scid. Service: cts | 2014-06-30 07:54:56 HD Request # 2 - Download start Date-Time: 2014-06-30 05:40:45.0 | 2014-06-30 07:54:56 CTS FIX Historical Data - Connecting to Historical data server fix-chart-sim.t4login.com:10443 | 2014-06-30 07:54:56 CTS FIX Historical Data socket (0) - Resolved address fix-chart-sim.t4login.com to IP 74.201.6.229 | 2014-06-30 07:54:56 CTS FIX Historical Data socket (612) - Connected. | 2014-06-30 07:54:57 CTS FIX Historical Data socket (612) - Starting SSL connection. | 2014-06-30 07:54:57 CTS FIX Historical Data socket (612) - SSL connection established. | 2014-06-30 07:54:57 CTS FIX Historical Data: Sending the Logon message. | 2014-06-30 07:54:57 CTS T4 FIX: Sending security definition request for symbol ES.20140900.CME_Eq | 2014-06-30 07:54:57 CTS T4 FIX: Received matching security definition for symbol ES.20140900.CME_Eq. Subscribing to data. | 2014-06-30 07:54:57 CTS T4 FIX: Received 1 security definitions for underlying symbol ES | 2014-06-30 07:54:57 CTS FIX Historical Data: Connected to Historical data server. | 2014-06-30 07:54:58 HD Request # 2 - Requesting historical Second data for ES.20140900.CME_Eq from 2014-06-30 00:00:00 to 2014-06-30 00:00:00 (US Central Time). | 2014-06-30 07:54:58 HD Request # 2 - Receiving Intraday data for ES.20140900.CME_Eq starting at 2014-06-29 17:00:00 | 2014-06-30 07:55:00 HD Request # 2 - Timestamp of first Intraday data file record written: 2014-06-30 05:40:45 | 2014-06-30 07:55:00 HD Request # 2 - Total records received: 6381 | 2014-06-30 07:55:00 HD Request # 2 - Requesting historical Second data for ES.20140900.CME_Eq from 2014-07-01 00:00:00 to 2014-07-01 00:00:00 (US Central Time). | 2014-06-30 07:55:00 HD Request # 2 - Total records received: 6381 | 2014-06-30 07:55:00 HD Request # 2 - Requesting historical Second data for ES.20140900.CME_Eq from 2014-07-02 00:00:00 to 2014-07-02 00:00:00 (US Central Time). | 2014-06-30 07:55:00 HD Request # 2 - Received 6381 records from 2014-06-29 17:00:00 to 2014-06-30 07:54:24 (14.9 hours) and wrote 1696 records for ES.20140900.CME_Eq | 2014-06-30 07:55:00 HD Request # 2 - Intraday download COMPLETE for ES.20140900.CME_Eq. Completion time: 4s | 2014-06-30 07:55:00 Real-time Intraday chart data file updates started for ES.20140900.CME_Eq | 2014-06-30 07:55:00 CTS FIX: Received Account List collateral report. | 2014-06-30 07:55:06 CTS FIX Historical Data: Received a Logout message. Text = Chart Data Timeout. No valid chart data requests were received within the chart data interval of 60 seconds | 2014-06-30 07:56:00 CTS FIX Historical Data: Sending a Logout message. Text = Received Logout message. | 2014-06-30 07:56:00 CTS FIX Historical Data socket (612) - SSL shutdown indicates not able to send 'close notify'. | 2014-06-30 07:56:00 CTS FIX Historical Data socket (612) - SSL has been shut down. | 2014-06-30 07:56:00 CTS FIX Historical Data socket (612) - SSL object has been freed. SSL state is now disconnected. | 2014-06-30 07:56:00 CTS FIX Historical Data socket (612) - Shutdown and closed. | 2014-06-30 07:56:00 CTS FIX Historical Data: Logged out and disconnected. | 2014-06-30 07:56:00 CTS FIX Historical Data: Disconnected. | 2014-06-30 07:56:00 File >> Disconnect selected. | 2014-06-30 07:58:12 CTS FIX: Sending a Logout message. | 2014-06-30 07:58:12 CTS FIX: Disconnected. | 2014-06-30 07:58:12 CTS FIX socket (1900) - Closed. No error. | 2014-06-30 07:58:13 CTS FIX socket (1900) - SSL shutdown indicates not able to send 'close notify'. | 2014-06-30 07:58:13 CTS FIX socket (1900) - SSL has been shut down. | 2014-06-30 07:58:13 CTS FIX socket (1900) - SSL object has been freed. SSL state is now disconnected. | 2014-06-30 07:58:13 CTS FIX socket (1900) - Shutdown and closed. | 2014-06-30 07:58:13 CTS FIX: Socket closed without completing the logout sequence. | 2014-06-30 07:58:13 CTS FIX - Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2014-06-30 08:04:29 CTS FIX - Firm: CTS | 2014-06-30 08:04:29 CTS FIX socket (0) - Resolved address fix-sim.t4login.com to IP 74.201.6.199 | 2014-06-30 08:04:30 CTS FIX socket (444) - Connected. | 2014-06-30 08:04:30 CTS FIX socket (444) - Starting SSL connection. | 2014-06-30 08:04:30 CTS FIX socket (444) - SSL connection established. | 2014-06-30 08:04:30 CTS FIX: Sending the Logon message. | 2014-06-30 08:04:30 CTS FIX: Connected to data and trade server. FIX version: 4.3.7.0 | 2014-06-30 08:04:31 CTS FIX: Received Account List collateral report. | 2014-06-30 08:04:31 CTS FIX: Subscribing to account: JN* | 2014-06-30 08:04:31 CTS T4 FIX - Starting real-time market data updates for: ES.20140900.CME_Eq. ID: 1 | 2014-06-30 08:04:31 HD Request # 3 - Downloading Intraday chart data for ES.20140900.CME_Eq to the file ES.20140900.CME_Eq.scid. Service: cts | 2014-06-30 08:04:31 HD Request # 3 - Download start Date-Time: 2014-06-30 07:54:24.0 | 2014-06-30 08:04:31 CTS FIX Historical Data - Connecting to Historical data server fix-chart-sim.t4login.com:10443 | 2014-06-30 08:04:31 CTS FIX Historical Data socket (0) - Resolved address fix-chart-sim.t4login.com to IP 74.201.6.229 | 2014-06-30 08:04:31 CTS FIX Historical Data socket (1012) - Connected. | 2014-06-30 08:04:31 CTS FIX Historical Data socket (1012) - Starting SSL connection. | 2014-06-30 08:04:31 CTS FIX Historical Data socket (1012) - SSL connection established. | 2014-06-30 08:04:32 CTS FIX Historical Data: Sending the Logon message. | 2014-06-30 08:04:32 CTS FIX Historical Data: Connected to Historical data server. | 2014-06-30 08:04:32 CTS T4 FIX: Sending security definition request for symbol ES.20140900.CME_Eq | 2014-06-30 08:04:32 CTS T4 FIX: Received matching security definition for symbol ES.20140900.CME_Eq. Subscribing to data. | 2014-06-30 08:04:33 CTS T4 FIX: Received matching security definition for symbol ES.20140900.CME_Eq. Requesting historical data. | 2014-06-30 08:04:33 HD Request # 3 - Requesting historical Second data for ES.20140900.CME_Eq from 2014-06-30 00:00:00 to 2014-06-30 00:00:00 (US Central Time). | 2014-06-30 08:04:33 CTS T4 FIX: Received 1 security definitions for underlying symbol ES | 2014-06-30 08:04:33 CTS FIX: Received Account Update collateral report. | 2014-06-30 08:04:35 HD Request # 3 - Receiving Intraday data for ES.20140900.CME_Eq starting at 2014-06-29 17:00:00 | 2014-06-30 08:04:35 HD Request # 3 - Timestamp of first Intraday data file record written: 2014-06-30 07:54:24 | 2014-06-30 08:04:35 HD Request # 3 - Total records received: 6455 | 2014-06-30 08:04:35 HD Request # 3 - Requesting historical Second data for ES.20140900.CME_Eq from 2014-07-01 00:00:00 to 2014-07-01 00:00:00 (US Central Time). | 2014-06-30 08:04:35 HD Request # 3 - Total records received: 6455 | 2014-06-30 08:04:35 HD Request # 3 - Requesting historical Second data for ES.20140900.CME_Eq from 2014-07-02 00:00:00 to 2014-07-02 00:00:00 (US Central Time). | 2014-06-30 08:04:35 HD Request # 3 - Received 6455 records from 2014-06-29 17:00:00 to 2014-06-30 08:04:07 (15.1 hours) and wrote 75 records for ES.20140900.CME_Eq | 2014-06-30 08:04:35 HD Request # 3 - Intraday download COMPLETE for ES.20140900.CME_Eq. Completion time: 4s | 2014-06-30 08:04:35 Real-time Intraday chart data file updates started for ES.20140900.CME_Eq | 2014-06-30 08:04:35 CTS FIX: Requesting Open Orders for account: JN* | 2014-06-30 08:04:36 CTS FIX: Received Account List collateral report. | 2014-06-30 08:04:36 CTS FIX: Received Account List collateral report. | 2014-06-30 08:04:46 Current selected Data/Trading service: CTS T4 FIX | 2014-06-30 08:04:59 CTS FIX Historical Data: Received a Logout message. Text = Chart Data Timeout. No valid chart data requests were received within the chart data interval of 60 seconds | 2014-06-30 08:05:35 CTS FIX Historical Data: Sending a Logout message. Text = Received Logout message. | 2014-06-30 08:05:35 CTS FIX Historical Data socket (1012) - SSL shutdown indicates not able to send 'close notify'. | 2014-06-30 08:05:35 CTS FIX Historical Data socket (1012) - SSL has been shut down. | 2014-06-30 08:05:35 CTS FIX Historical Data socket (1012) - SSL object has been freed. SSL state is now disconnected. | 2014-06-30 08:05:35 CTS FIX Historical Data socket (1012) - Shutdown and closed. | 2014-06-30 08:05:35 CTS FIX Historical Data: Logged out and disconnected. | 2014-06-30 08:05:35 CTS FIX Historical Data: Disconnected. | 2014-06-30 08:05:35 Current selected Data/Trading service: CTS T4 FIX | 2014-06-30 08:10:09 CTS FIX: Received Market RFQ collateral report. | 2014-06-30 08:25:57 |