Support Board
Date/Time: Sun, 24 Nov 2024 07:36:35 +0000
Post From: Infrastructure Upgrades
| [2024-01-17 00:18:14] |
| Sierra_Chart Engineering - Posts: 17154 |
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It is important for us at Sierra Chart to have redundancy for all of our services that we offer. This means, that if there is a failure with one system, whether this is hardware or software related, that there is another system, available to perform the same function. Redundancy, is something that we always have but there are a lot of systems and services we have, and there still is areas where redundancy can be improved. And there may be some areas, where there is no redundancy. For example with EUREX, there is a limited redundancy. Since the redundancy is very expensive. Close to €10,000 per month for additional redundancy. We will get back to EUREX in a moment. Since we do have a solution to improve redundancy that should not cost us more but this is yet to be determined. For systems, that are not considered by us to be mission-critical there is no redundancy. For example our C++ custom studies build server there is just one build server. If there is a problem, builds will fail. There was a recent issue with the build server, and we are going to be adding another build server. And the cause of the problem last time, has been determined and there are changes made which prevents it from occurring again. It had to do with a conflict between the 32-bit and 64-bit MinGw compiler. The 32-bit compiler is now removed. For our web services which includes the website, Sierra Chart logins, and support systems, there is redundancy. Currently we have triple redundancy with this but we will take this to quadruple redundancy. The redundancy that we have now with web services is much better than it was previously. However, the Sierra Chart desktop program can still be used even without our web services being available. This has been the design for about 20+ years. We are going to implement, with all of our web services, which even includes things like search and videos and images, and builds, double or triple redundancy. When it comes to market data services, we do have full redundancy. However in the case of what happened at CH1 while everything is a dual redundant there, when the entire data center itself is overheating that is a problem. That would impact US stock data, CFE and NASDAQ global indices and NASDAQ TotalView. We will always have redundancy with these services but there still can be a point of failure which can affect these. This is going to be hard for us to work around until the services, have a much higher level of demand. For CME Group data and order routing, we do have redundancy but we are going to be expanding upon this and improving it further. CME order routing has triple redundancy already. Now if the CME Aurora DC3 data center were to run into a cooling problem and threaten all of its systems to the point where the systems are inoperable, then there is going to be a problem and order routing will become unavailable. This is unlikely but it is something to consider. With crypto currencies, we do have full redundancy, but we did not have redundancy with Binance because of the restriction of not being able to access market data outside of the US. We have now added redundancy for Binance. ----- EUREX: Now let us get back to EUREX. We are working on a project which we think has high likelihood potential, to ensure there is full redundancy for all aspects of EUREX market data. Update: This project is delayed, due to service provider policy, and ultimately the primary hindrance, is exchange policies and costs. Users have asked us for a long time about EUREX order routing and we intended to do that, but when we saw the cost, and we saw all of the related complexities related to mifid compliance, and the trouble in the world, it just became something that was too burdensome and something which would cause us to be losing money for a small amount of users. If someone is interested with financial and technical related help, related to EUREX order routing, then please do contact us. So if there is people who really want us to do direct EUREX order routing in Frankfurt which we can certainly do well, and you can help us with support and cost, then we might be interested. Contact us through a support ticket: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets ----- Quality Engineering comment: At Sierra Chart, we are very anti-woke. We do things in a very serious traditional, careful, solid manner at all times. We can always be trusted for this. This is what bring stability, and is why we are going to be investing more money, and resources over the next 3 to 4 months, to greatly improve our hardware infrastructure. In the world of software, we see this direction towards total lunacy and absurdity. There simply is no other way to describe it. Sierra Chart will always be traditional and solid and not in the direction of lunacy. For example, the mentality, that a scroll bar to scroll through the content of a window is no longer useful and should not exist or should be a tiny object which is impossible to effectively interact with, and effectively useless, is the ultimate in stupidity. And it does not matter what anyone thinks. The scrollbar has a use. It is a single dedicated object that performs a specific purpose dedicated for the purpose of scrolling through content of a window. It must be visible. The width of it must be adjustable. If you do not want it, then there can be an option in the user interface to disable it. If you want it less wide, there can be an option in the user interface to control this. Software developers who decide to remove it or automatically hide it, or make it dramatically less wide to the point of un-usability with no ability to readjust, are engaging in crimes against humanity. We mean that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-02-11 06:27:34
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