Support Board
Date/Time: Sun, 24 Nov 2024 11:36:32 +0000
Post From: Resolved: Data Center Notice for CH1: Data Feeds Affecting! Please read!
| [2024-01-15 14:43:05] |
| Sierra_Chart Engineering - Posts: 17154 |
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The data center is still having problems. We are seeing temperatures now rising close back to 100 degrees Fahrenheit, at least in the location we are at in the facility. This is confirmed by this: IBX: CH1
IBX Address: 350 E Cermak Rd, Chicago, 60616 Number: INC0025932 Date and Time of Occurrence: 2024-01-14 08:20:49 Site Local Time To view the incident and its updates, please use Service Insight. New update on Incident INC0025932: Equinix IBX Site Staff reports that there was a subsequent failure to Chiller 2 which has been reset. Chiller 2 and the previous failure on Chiller 3 were caused by low suction pressure due to the extremely cold ambient temperatures. Equipment has been reset and the site is recovering but the average site temperature has risen to 91° F. The estimated time for the mechanical vendor to arrive on site to assist in troubleshooting and repair is at 09:30 Site Local Time. Thirteen portable coolers are now online and two more continue to be installed. For customers who powered down equipment, we strongly recommend waiting to restore operations until the temperatures reach a lower overall range. Service Offering: CH1 - Location - Floor Affected Assets: 05 Asset Condition: Temperature above operating range Situation status: Under investigation Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-01-15 14:44:12
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