Support Board
Date/Time: Sun, 24 Nov 2024 11:32:24 +0000
Post From: Resolved: Data Center Notice for CH1: Data Feeds Affecting! Please read!
| [2024-01-15 13:12:03] |
| Sierra_Chart Engineering - Posts: 17154 |
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We want to make a correction when we were quoting the network equipment temperature. For example we said: Within our network equipment, we are seeing temperatures of 152°F.
We now realize, we were looking at the temperature of one of the switching microchips. Not the interior temperature of the switching gear equipment. Right now we see the interior temperature of the switching gear equipment at 87.8°F. And the switching microchip is 113°. Probably measured at the heatsink. These are still higher than usual but they will come down. And they are more than acceptable at this time. Latest update: IBX: CH1
IBX Address: 350 E Cermak Rd, Chicago, 60616 Number: INC0025932 Date and Time of Occurrence: 2024-01-14 08:20:49 Site Local Time To view the incident and its updates, please use Service Insight. New update on Incident INC0025932: Equinix IBX Site Staff reports that colocation temperatures continue to decrease slowly with a current average temperature at 83F degrees. Twelve portable coolers are now online and three more continue to be installed. For customers who powered down equipment, we strongly recommend waiting to restore operations until the temperatures reach a lower overall range. Service Offering: CH1 - Location - Floor Affected Assets: 05 Asset Condition: Temperature above operating range Situation status: Under investigation Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |