Support Board

IBX: CH1
IBX Address: 350 E Cermak Rd, Chicago, 60616
Number: INC0025932
Date and Time of Occurrence: 2024-01-14 08:20:49 Site Local Time

To view the incident and its updates, please use Service Insight.

New update on Incident INC0025932: Equinix IBX Site Staff reports that temperatures have stabilized with an average temperature of 120 F degrees. One chiller is now fully operational, and another chiller is online but operating at reduced capacity. Equinix IBX Critical Facility Engineers continue to work on restoring the required 4-out-of-6 chillers to return cooling back to normal operations. Portable chillers are currently enroute with an estimated arrival time of 21:00 Site Local Time. Upon arrival, IBX Critical Facility Engineers and our vendor partner will work diligently to get the portable chillers online as quickly as possible. We will send another update once the portable chillers are operational.

If not already implemented, Equinix site staff highly recommends that customers power down non-essential loads within the data center and/or transfer those operations to backup sites to assist with efforts at lowering the temperature within the facility.

The severe weather in the Chicago area, contributing to the initial failure, continues to hamper efforts at resolution, but our teams are working diligently to resolve the issue as quickly as possible. IBX Critical Facility Engineers continue to supply outside air to decrease the collocation area's temperature, and all fans have been deployed to support cooling the IBX.

Service Offering: CH1 - Location - Floor
Affected Assets: 05
Asset Condition: Temperature above operating range
Situation status: Under investigation