Support Board
Date/Time: Fri, 22 Nov 2024 13:31:22 +0000
Post From: Historical Intraday data not downloading
| [2013-05-08 01:57:10] |
| |
|
The data you see in the chart comes from OEC. Unless we believe there is a problem, it is outside the scope of our support to be taking the time to look at this Excel file. We do not believe there is a problem here. You also need to make certain that when you are comparing the times, you are looking at the same time zone. Here is a chart image for the same symbol using IQ Feed: http://www.sierrachart.com/image.php?l=1367977896305.png The time zone is New York. It looks the same to us. In any case, the data is not ours, it comes from an exchange. We have refreshed the data from OEC, and you have re-downloaded it. We cannot provide further help. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-05-08 01:58:08
|