Support Board
Date/Time: Tue, 26 Nov 2024 10:39:32 +0000
Post From: Sierra v2393 no Longer Supported?
| [2023-12-08 17:59:50] |
| User150671 - Posts: 69 |
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Good Morning Support, As of this morning loading up v2393 of Sierra I am receiving the following message: The Sierra Chart version you are running is no longer supported due to a technical issue with this version, it being incompatible with server services, or it is a version that Sierra Chart support no longer provides support for. A request for the installer to install the latest version has been made. The installer will begin when the download is complete. If there is any problem with the request/download for the installer you can restart it. Refer to Fast Update.
The platform will then refuse to connect to a Data Service "(not enabled on package)". Log excerpts: Usage end date: 2023-12-22 | 2023-12-08 12:42:16.283
Usage time has ended. DOMS is in Free mode. Features are restricted. | 2023-12-08 12:42:16.283 Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2023-12-08 12:42:20.306 I have confirmed I have credit, and current versions of Sierra are connecting fine. Assuming this is not in error, and it is the intent to force users to upgrade from v2393 can we please get the option to use CQG for Market Data in current versions? Alternatively, as it is the last version that supports CQG Data, can we please get access to v2393 back? I totally understand the issues you guys have had with CQG and support overhead, especially with Historical data (an area Denali outperforms competitors). Perhaps users could be presented with a clear message, that they need to acknowledge, that no support will ever be provided for use of CQG Data? Cheers! |