Support Board
Date/Time: Mon, 25 Nov 2024 14:54:07 +0000
Post From: Notice: Binance
| [2023-12-06 22:38:51] |
| Sierra_Chart Engineering - Posts: 17174 |
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We continued to have problems reported about Binance. Today we had (past tense) tentatively decided we are not going to be providing any further support for Binance because the ongoing disconnections are not within our control. We decided we would not remove Binance but we are just not going to be providing any further technical support or development. And make it very clear the service is just as is. However, Binance must always be considered as is. Nothing really is going to change with that. The issue is that Binance often keeps closing the connection to our server. And it does not matter to us what other experience you have with Binance from other providers. We know the facts. About a month ago we thought that removing the market depth data from the connection this would solve the problem. Actually it should have, but the removal of market depth data, was only partially done and not fully done. This was a mistake by one of our programmers. They did not fully remove it. Market depth data has now been fully removed from the Binance connection by us. It will never be added back again because Binance cannot support their own depth data properly. We have now fully removed the market depth data, and we think the connection to Binance should now be stable. There are multiple connections used. Actually hundreds of them. Just shows you how silly of a service Binance is that it requires hundreds of connections to maintain connectivity. Binance gives Sierra Chart a poor impression. It is a substandard service, a poorly designed service, unnecessarily complicated, and it is not efficient and the delivery protocol is not efficient. So Binance support will remain and you should have a better experience with it now. We will also set up additional server instances tracking Binance data, in another non-US country to help with better service. Once Binance removed the ability for us to access data in the United States, this degraded the service substantially. This was not our fault and we cannot be responsible for this. The basic fundamental problem with Binance, based upon our observations is that they must be using a small outgoing data network buffer. When there are bursts of data, when the crypto markets are more active, even just tracking 25 symbols on a connection and market depth, or there is temporary limited bandwidth between our server and the Binance server, even though there should not be limited bandwidth and there almost certainly is plenty of bandwidth available, Binance then closes the connection. The delivery protocol is not efficient. There are so many problems with Binance. Now compare this to Sierra Chart technology which we describe in a post below. Sierra Chart market data technology on the software and hardware side, is massively massively superior to Binance. There is no comparison whatsoever. Sierra Chart is absolutely massively superior to Binance! This is absolute operational fact. Binance is an absolute Mickey Mouse joke by comparison to Sierra Chart. This is absolute operational fact. Complete joke Mickey Mouse of a data feed, Binance. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-12-07 20:39:08
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